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Connie Chwan

Connie is a Certified EOS Implementer with more than 40 years’ experience as an entrepreneur in the health care industry, outdoor recreation, and most recently as the President & CEO of an economic development company that created more than 68,000 jobs in Ohio in 28 years.

Recent Posts

Make Better Business Decisions

Written by Connie Chwan on August 3, 2017

“The roads of the world are paved with squirrels that couldn’t decide.”

This insight was shared by a fellow EOS® Implementer at our quarterly gathering in Detroit in February. It paints a very clear mental picture, doesn’t it? The ability to make a decision is one of the characteristics of all great leaders. Some people are great at making decisions; others find it challenging.

Decisions exist on two levels – intellectual and emotional. Our intellect tells us we “should” do something — expand our business, resolve that personnel issue, refine our marketing plan, work fewer hours, reduce overhead.

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Get More Out of Your Core Processes

Written by Connie Chwan on April 24, 2017

When I first define The Process Component™ for entrepreneurial leadership teams, it is not uncommon to see some eyes roll at the thought of documenting the company’s Core Processes.

The word “document” is what gets people’s attention. They envision lengthy procedural manuals that, while well intended, require extensive work to develop and eventually sit on a shelf and gather dust. No one ever refers to them, and most employees don’t even know they exist.

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Don't Let Doubt Paralyze Your Decision-Making

Written by Connie Chwan on February 2, 2017

Making decisions as you and your Leadership Team work on your business is a thoughtful process. And during that process, doubts most likely creep into your thinking periodically.

Doubts are those nagging feelings of uncertainty, where you may question a belief or hesitate to take action. Doubts generally make us uncomfortable. They leave us feeling anxious. After all, we’re entrepreneurs, leaders, managers – we’re supposed to be decisive and have all the answers at our fingertips. Right?

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Keep It Simple: Your Business Path to Success

Written by Connie Chwan on January 5, 2017

Keeping things simple is your business’s path to success.

That may seem counterintuitive, because as your business grows, your company becomes more complex. So it may be natural for you to assume that by employing more people, offering more products and reaching more customers, your business would need to be more complicated.

But nothing could be further from the truth.

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Give Your Employees Three Strikes Before They're Out

Written by Connie Chwan on December 8, 2016

When working with our leadership teams, we spend a lot of time strengthening the People Component of their business. We work on the two disciplines: getting the Right People into the Right Seats on the Accountability Chart™. You must have both – Right People and Right Seats.

I have helped a number of leadership teams make the difficult people decision when they determine one of their employees is either the wrong person or in the wrong seat. Our approach to this issue is the Three Strike Rule.

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