It could be that one of the main reasons you are a successful business leader is that you really know how to talk. You’ve been rewarded in your career for being able to talk your way into (or out of) anything. You’ve been successful in convincing people, inspiring people, and getting your way because of your ability to talk. But, like most things in life, too much of a good thing can turn a strength into a weakness.
A few weeks ago, I pulled into a convenience store that had a banner out front touting “Best Quality, Fastest Service and Lowest Prices.” When I went into the store it was dirty, and the prices were double what I expected. I even had to go find the cashier! The Sales and Marketing arm of this store did their job of getting me in the door – but Operations didn’t deliver on the promise.
I’m a bit of a nature lover so for my weekly “Clarity Break,” I wake up early on Sunday mornings and walk in nature. One of my favorite things to do is to be peaceful and observe the proven processes of how nature works. It’s disciplined, has a rhythm, it is repeatable and scalable.
One of my clients recently had the word “turnover” on their issues list. After working to really identify the root cause of the turnover, and coming up blank, they asked me to help. The first thing I always ask is… “Is this good turnover, or bad turnover?”
A couple of weeks ago, I had a morning appointment with a business owner, and an afternoon appointment with another executive (from a different company). The two meetings couldn’t have been more different. One was excited about her future, knew where she wanted to go and was asking… what if we need to hire more people, where will they sit? What if we have so many orders we can’t fulfill them on time? We proceeded to make plans for these situations and put the plans into action!