A common frustration of many business owners is how difficult it is to find and keep “good people”. Conversely, “bad people”, those who regularly commit one or all of the Seven Deadly Sins, seem to abound. Even when “good people” are hired, it’s only a matter of time before they somehow mysteriously turn out to be “bad people”. The lament is often “they interviewed so well, but …”
Some of the best meetings that I’ve been in lately are the ones where members of the leadership team challenge each other.
There’s debate and pushback and the discussions are heated. Each person is actively engaged, putting the greater good of the organization ahead of personal agendas. Sometimes the feedback they give each other stings a little. But, when the dust settles there’s clarity around the root cause. Conflict creates clarity.
In a recent EOS® Quarterly Meeting, the leadership team was proud to report that they had completed each of the ten Rocks (key priorities) that they had committed to getting done. They had gotten close in previous quarters, always exceeding the goal of 80% completion but this was their first “100% quarter”. In fact, I’ve conducted hundreds of sessions with leadership teams over the years and none has ever completed all their Rocks. So, I asked the Integrator and his team, “What did you do differently this quarter to complete all your Rocks?”
When I was in my teens, my dad bought me a Norelco triple-head electric shaver for Christmas. It was a state-of- the-art tool ready to tackle the dozen or so hairs that were beginning to sprout on my chin. I used it for many years until I became frustrated by its inefficacy to closely shave what was emerging as a full beard. So, I switched to a new double-blade razor. Soon that was replaced by a triple-blade razor but, it seemed that no razor was up to the task.
Employees perform most of the activities that, if measured, are usually leading indicators of future outcomes. You can’t know how well your business is doing without understanding how well the people in your business are doing. When you spend more time focused on leading indicators you’ll spend less time (after the fact) pouring over income statements and analyzing trailing indicators.