Search the Blog :

Your Culture is Your Fault

Written by Ken DeWitt on May 10, 2018

I was recently with the leadership team of a proud company that had a big challenge. They had been experiencing declining sales and profitability. The senior leadership team understood the gravity of their situation, but they couldn’t get the mid-level managers and the frontline employees to see a need to change day-to-day habits.

Like many companies, the culture of the organization had become stale. The employees had a lackadaisical, “So what?” kind of attitude: “So what if this order is not shipped on time? So what if the customer complains?

Read More

Conflict in the Workplace

Written by Don Tinney on April 2, 2018

Some people are great at avoiding conflict in the workplace. All you need to do is keep your mouth shut or yield to the strongest voice in the room. If I am describing you, I want you to consider how damaging that behavior is for both you and your team. I also hope to give you some simple, practical suggestions for becoming a healthier fighter.

Read More

A Simple Question To Keep Your Organization Healthy and Productive

Written by Mike Paton on March 1, 2018

Two epidemics kill cultures: end runs and unresolved complaining. Both waste time and energy, and are ultimately toxic to the health and productivity of your company. Luckily, these epidemics can be cured by asking a simple, powerful question.

Read More

The Danger of Allowing Confidential Complaints

Written by Ken DeWitt on January 25, 2018

What do you say when one of your team members asks you to keep something confidential? There’s a dangerous workplace situation that all leaders and managers find themselves drawn into from time to time. I call it the “confidential complaint” trap.

This happens to me when I’m working with leadership teams. Someone will stop me in the hall during a break and say, “May I talk to you for a minute, NOT in the room with the group?”

There’s a natural inclination to say yes to this kind of request. As leaders, we all want to be approachable. We may also want to find out what’s going on inside our organization. But promising blanket confidentiality for run-of-the-mill complaints can be a dangerous slope because it is diametrically opposed to creating a healthy workplace culture.

Read More

Enter The Danger, Exit With Results

Written by Connie Chwan on January 11, 2018

Every session with one of our Leadership Teams starts with what we call the “Check In,” which generally consists of several questions that help us transition from working “in” our business to working “on” our business. One question is always, “What are your expectations for today?”

I check in after each member of the Leadership Team is done. And my ongoing expectation is always, “Please be open and honest – just say it.” And this is one of the most difficult behaviors for a Leadership Team to exhibit – for lots of reasons.

Read More