Two epidemics kill cultures: end runs and unresolved complaining. Both waste time and energy, and are ultimately toxic to the health and productivity of your company. Luckily, these epidemics can be cured by asking a simple, powerful question.
Many business leaders have worked hard to build their company's culture, only to realize that they've created a culture without accountability. There's a healthy work/life balance and employees enjoy being together, but productivity isn't as strong as it should be and no one seems to be on the same page.
Many leaders are afraid of being "the heavy" and ruining company culture by suddenly holding employees accountable for their work. How can you create accountability throughout your organization without damaging morale?
Assumptions are one of the most dangerous things on a business leadership team. Why? Because no one knows what you’re thinking. At the beginning of the session, I tell teams that my expectations of them for the day are to be open and honest in the moment. Doing this “in the moment” is crucial to building team health.
EOS® is all about focus, discipline and accountability and appropriately so. Successful organizations have all three. Lacking any one, the organizational results suffer.
A few years ago, one of my clients was planning to step down as CEO within a couple of years and wanted to appoint his successor from inside the company. What made this tricky was that there wasn't a single, obvious candidate. Recognizing that whomever he chose would need some time to grow into the role, he wanted to get an early start. The first step was finding out who was interested and how the rest of the team felt about them.
Rather than bury this issue in a series of secretive one-on-one conversations, he asked his team a simple question: “Who among you is interested in becoming our next CEO?” Three hands went up. What happened next was remarkable.