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What Happens When Bosses Hire Their Friends?

Written by Mike Kotsis on October 11, 2018

I've seen a number of boss/buddy relationships over the years, but the one relationship that stands out the most is my own.

When I first took over the helm of running my family business, we had my father and two uncles in the company, and five other family members were involved.

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Only Four More To Go

Written by Marisa Smith on September 13, 2018

Before implementing EOS® in my business, my number one pet peeve was repeating myself. It was frustrating to feel like people weren’t listening to me, and it also seemed incredibly inefficient to say the same thing more than once. And anyone who knows me, knows that I am all about efficiency!

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Tips for Hiring Great People

Written by Randy Taussig on September 10, 2018

You probably work hard to attract great employees to your company. You want the best! But what does the “best” really mean?

Of course, we all want great people, but the reality is that the definition of “great” is different for every organization, including yours!

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Everyone Has a Number

Written by Rene Boer on September 6, 2018

Employees perform most of the activities that, if measured, are usually leading indicators of future outcomes. You can’t know how well your business is doing without understanding how well the people in your business are doing. When you spend more time focused on leading indicators you’ll spend less time (after the fact) pouring over income statements and analyzing trailing indicators.

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Why Employees Resist Process (and What To Do About It)

Written by Rene Boer on August 9, 2018

“It’s consistency, not smiles that keep customers coming back.”

Well-documented processes, that are followed by all, ensure consistency for your customers and scalability of your business. However, it’s one thing to document a process but another thing entirely to have it followed by all. Embracing something new, such as a process, doesn’t come easily to people. If you’ve invested time, money and resources to implement a new reporting process to manage workflow and information, you probably know what I mean. Usually, just over half of the employees are using it a year later. Why?

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