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The Power of the Issues List

Written by Ken DeWitt on November 9, 2017

Two workers in the Operations Department of a company were working one Friday evening to push out a late delivery. One saw a problem about to happen and said to the other, “Look at that! We can’t ship this out. This order is not correct.”

“You’re right,” said the other, “But neither one of us can fix it. Nobody can fix it until Monday. The boss told us to get this shipment out tonight, and we’ll get yelled at if we don’t. Remember what he did the last time something like this happened?”

So out the order went, and in came an angry customer complaint two days later when the order was delivered. And then out went a chunk of the profits from the order because it cost the company three times as much to fix the error than it would have to get it right the first time.

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8 Simple Steps to Building Your Sales Machine

Written by Preston True on August 17, 2017

“We are an organic growth company, not an active growth company.”

This is a verbatim quote from a recent client session. While there’s nothing wrong with these words, there is a challenge when relying on “organic” (or passive) growth when you want to double your sales revenue this year.

“Everyone lives by selling something,” according to Robert Louis Stevenson. We are all selling, all the time. We may not see it that way, but we’d benefit by taking a large part of the mystery out of selling. Keep the mystery in place and we don’t meet growth goals. Worse yet, we get into real trouble.

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Just Say "No" to Grow Your Business

Written by Michael Erath on June 15, 2017

Have you ever said yes to something and then regretted the commitment you made? If so, you’re normal. Saying no is difficult for two primary reasons, which I will share below. But being able to say no is essential in creating the capacity to say yes to, and to be successful at, what is truly important.

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3 Essential Steps for a More Profitable Small Business in 2017

Written by Mike Kotsis on January 9, 2017

Do you want any of these for your business in the coming year? Peace of mind. Consistency. Efficiency. Scalability. More Fun. And of course, more profit. Every leadership team that I’ve worked with seems to have an instant eagerness to improve upon these areas in their business, regardless of industry.

The key to achieving these goals in the new year is a three-step exercise of identifying, documenting, and following your company’s Core Processes. It’s not a sexy solution, but it’s incredibly powerful. And it’s not as painful as you might think.

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Keep It Simple: Your Business Path to Success

Written by Connie Chwan on January 5, 2017

Keeping things simple is your business’s path to success.

That may seem counterintuitive, because as your business grows, your company becomes more complex. So it may be natural for you to assume that by employing more people, offering more products and reaching more customers, your business would need to be more complicated.

But nothing could be further from the truth.

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