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How To Stop Being a Problem-Plagued Company

Written by Ken DeWitt on October 31, 2019

Two workers in the Operations Department of a company were working one Friday evening to push out a late delivery. One saw a problem about to happen and said to the other, “Look at that!  We can’t ship this out. This order is not correct.”

“You’re right,” said the other, “But neither one of us can fix it. Nobody can fix it until Monday. The boss told us to get this shipment out tonight, and we’ll get yelled at if we don’t. Remember what he did the last time something like this happened?”

So out the order went, and in came an angry customer complaint two days later when the order was delivered. And then out went a chunk of the profits from the order because it cost the company three times as much to fix the error than it would have to get it right the first time.

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The Magic and Curse of Putting Your Business on Autopilot

Written by Randy Taussig on October 21, 2019

The autopilot can be an aviator’s best friend. It’s precise, alleviates workload, and provides good peace of mind. All positive factors, but if the pilot isn’t careful, it could lead to big trouble!

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No Issues Is An Issue: Improving Meeting Engagement

Written by Sue Hawkes on June 13, 2019

If you’ve ever walked into your Level 10 Meetings or Quarterly Planning and heard someone say “I don’t think we have any issues,” you’re on a slippery slope to mediocrity. If your meetings have become routine or your team looks to you as the source of substance for the agenda for the weekly time you’ve allotted together, then it’s time to consider some questions to better serve yourselves and your company.

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Don't Duct Tape Your Issues, Solve Them

Written by CJ DuBe' on December 17, 2018

As an EOS Implementer™ I work with leadership teams running their company on EOS®, a business management system. During our quarterly sessions together, we spend a high percentage of our time on solving their issues. In the EOS Model™, the Issues Component™ has two tools. The first is the Issues List and the second is IDS™.

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Are You Solving the Wrong Issues?

Written by Connie Chwan on June 7, 2018

The most common challenge leadership teams encounter as they learn to IDS™ (Identify, Discuss, Solve) issues is that they move straight to discussion without identifying the root cause of the issue. There is only one difficulty with that approach – the issue is merely a symptom of what is truly happening. If you start discussing right away, you will most likely solve the wrong issue.

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