As an EOS Implementer™ I work with leadership teams running their company on EOS®, a business management system. During our quarterly sessions together, we spend a high percentage of our time on solving their issues. In the EOS Model™, the Issues Component™ has two tools. The first is the Issues List and the second is IDS™.
The most common challenge leadership teams encounter as they learn to IDS™ (Identify, Discuss, Solve) issues is that they move straight to discussion without identifying the root cause of the issue. There is only one difficulty with that approach – the issue is merely a symptom of what is truly happening. If you start discussing right away, you will most likely solve the wrong issue.
After a full and productive Annual Season with my clients, I’m always left reflecting on some common themes. This year, what resonated most was the relationship between members of a leadership team and a company’s Issues List. That reflection led me to a question every leader should ask:
"What verb describes how I most frequently impact our company’s Issues List?"
Nobody talks about the elephant in the room. It’s too uncomfortable. “It’s too embarrassing,” you think, “If I bring that subject up, then everyone will know about it.” But here’s the thing – people know about the elephant in the room, and ignoring it is causing more problems than it’s solving.
All companies running on EOS® follow the practice of having a weekly Level 10 Meeting™. I’ve seen many companies do these meetings, and one huge mistake keeps rearing its ugly head when clients get to the Customer and Employee Headlines, and again when they get to the Issues List. They launch right in and wind up missing the real stuff.