A few weeks ago, during a two-day annual planning session, I witnessed a truly poignant moment. The leadership team was participating in the “One Thing” exercise, designed to improve trust and team health. It requires each leader to provide every other team-member with two pieces of feedback – one positive and one constructive.
What do people in your organization do when decisions don’t go their way? Do they accept the decision even though they disagree with it? Do they demonstrate through their words and actions that they support the decision and that they’re committed to achieving the objective? When communicating inside or outside the organization, do they give the impression that they are completely on board? Do their actions follow their words?