All companies running on EOS® follow the practice of having a weekly Level 10 Meeting™. I’ve seen many companies do these meetings, and one huge mistake keeps rearing its ugly head when clients get to the Customer and Employee Headlines, and again when they get to the Issues List. They launch right in and wind up missing the real stuff.
One of the biggest and fastest impacts you can have on your organization in terms of better communication, accountability, team health, and results is to hold a weekly meeting with your leadership team. Your weekly meeting should focus on making sure everything important is on track and that you’re solving all relevant issues for the week and removing all obstacles and barriers for your people.
In our first session with an EOS® client, we help them implement an efficient, productive Meeting Pulse™ and weekly Level 10 Meeting™ that quickly improve the quality of the company’s meetings. One of the things we insist they do is rate each meeting – out loud– as it concludes.
“Rating your meetings” seems like such a simple concept that many fail to grasp its importance. Some even decide– early in the EOS journey– to make It optional or skip it altogether. If you’re one of those people – please read on. Because properly rating your meetings and using the feedback to make them better (and your team healthier) is a game changer.
To help you manage the complexity of your business and all of the “stuff” going on, I highly recommend the discipline of choosing only one of three options for any problem, idea, commitment, or opportunity, i.e., “stuff.”
Mastering the art of compartmentalizing will help you free up energy and time for yourself, your team, and your company – while maximizing your efficiency and productivity. You'll execute better, become more efficient, and FOCUS your team's energy.
Two workers in the Operations Department of a company were working one Friday evening to push out a late delivery. One saw a problem about to happen and said to the other, “Look at that! We can’t ship this out. This order is not correct.”
“You’re right,” said the other, “But neither one of us can fix it. Nobody can fix it until Monday. The boss told us to get this shipment out tonight, and we’ll get yelled at if we don’t. Remember what he did the last time something like this happened?”
So out the order went, and in came an angry customer complaint two days later when the order was delivered. And then out went a chunk of the profits from the order because it cost the company three times as much to fix the error than it would have to get it right the first time.