As an EOS Implementer™ I have the pleasure of working with many leadership teams of entrepreneurial companies. I get together with them in a room every quarter to make sure they are moving towards their Vision, realign them as a team and solve issues. And though every team and company is unique in their own way, all businesses struggle with the same issues, different but the same.
Once your leadership team discovers your company’s Core Values, it’s time to start using them to lay the foundation of your organization’s culture. To do that, you must have a compelling Core Values Speech.
“It’s consistency, not smiles that keep customers coming back.”
Well-documented processes, that are followed by all, ensure consistency for your customers and scalability of your business. However, it’s one thing to document a process but another thing entirely to have it followed by all. Embracing something new, such as a process, doesn’t come easily to people. If you’ve invested time, money and resources to implement a new reporting process to manage workflow and information, you probably know what I mean. Usually, just over half of the employees are using it a year later. Why?
One of my favorite Gino Wickman quotations describes the goal of strengthening the Process Component™ in an entrepreneurial company. According to Gino, you must “systemize the predictable so you can humanize the exceptional.”
Breaking that quotation down gets right to the heart of why strengthening the Process Component is so important, and why it’s different in an entrepreneurial company than it might be in a big corporation. If you’re implementing EOS® right now and you’ve been less than enthusiastic about strengthening the Process Component, I think it might also re-energize you.
One of the transformations that happens to companies when they implement EOS® is that they create a leadership team that trusts each other. Often, before EOS, company leaders spend lots of time in unnecessary meetings updating each other on commitments they have made to each other or on the progress of the functional group they lead for the company.