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Why Employees Resist Process (and What To Do About It)

Written by Rene Boer on August 9, 2018

“It’s consistency, not smiles that keep customers coming back.”

Well-documented processes, that are followed by all, ensure consistency for your customers and scalability of your business. However, it’s one thing to document a process but another thing entirely to have it followed by all. Embracing something new, such as a process, doesn’t come easily to people. If you’ve invested time, money and resources to implement a new reporting process to manage workflow and information, you probably know what I mean. Usually, just over half of the employees are using it a year later. Why?

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“Systemizing the Predictable” May Be the Key to Achieving Your Vision

Written by Mike Paton on August 2, 2018

One of my favorite Gino Wickman quotations describes the goal of strengthening the Process Component™ in an entrepreneurial company. According to Gino, you must “systemize the predictable so you can humanize the exceptional.”

Breaking that quotation down gets right to the heart of why strengthening the Process Component is so important, and why it’s different in an entrepreneurial company than it might be in a big corporation. If you’re implementing EOS® right now and you’ve been less than enthusiastic about strengthening the Process Component, I think it might also re-energize you.

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Trust and Done

Written by Ed Callahan on July 19, 2018

One of the transformations that happens to companies when they implement EOS® is that they create a leadership team that trusts each other. Often, before EOS, company leaders spend lots of time in unnecessary meetings updating each other on commitments they have made to each other or on the progress of the functional group they lead for the company.

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Perfect is the Enemy of Done

Written by Ed Callahan on June 28, 2018

Every entrepreneurial company, regardless of size, never has enough people, money and time to accomplish all the goals its leaders can envision for it. It's the nature of the beast.

Given that resources are always deficient in some way, it's imperative to remember that perfect is the enemy of done. EOS® employs the 20/80 rule throughout the system. Focus on accomplishing the 20% that will help you achieve 80% of the result.

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It Takes All Kinds

Written by CJ DuBe' on June 21, 2018

Do you ever get frustrated with people on your leadership team while solving problems or brainstorming ideas? They may ask too many questions, jump to conclusions too fast, are too quiet, or are always a pessimist. Do you sometimes wish they all had your “MO” when discussing these things? Wouldn’t that be great? Or would it?

You might think it’s best to have all optimists on your leadership team or that it might be best to have all innovators or all realists, when in reality, my experience, after having observed almost 100 leadership teams identify, discuss, and solve issues, is that you’ll actually benefit by having a balance of all types.

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