In the last quarterly session with a client, the team reported record financials in the last 90 days. They exceeded their revenue and profit targets, and they completed over 90 percent of their rocks. By all estimations, they had every reason to celebrate. But when it came time to grade the quarter, they gave it a C+ / B–. Surprised by the low grade, I asked them to explore this a bit. What they discovered has the potential to change their company for years.
The leaders of companies running on EOS® learn to look at their business through the lens of the Six Key Components™ (as illustrated by the EOS Model™). This is important because the root cause of a company’s issues is weakness in the Vision, People, Data, Issues, Process or Traction Component™. Solving issues at the root (rather than treating symptoms) makes them go away forever.
When I was a leader in one of my own businesses early in my career, I had the misfortune to discover that my employees had nicknamed me “Hurricane.” It was NOT a compliment!
Part of what earned me that nickname was the rage I felt when I had to repeat myself several times with my employees. I thought telling people something once should be enough! I hired really smart people, so when they didn’t seem to remember things I’d told them, I thought they just weren’t paying enough attention to what I said, and that made me furious.
If you want to be a more effective communicator, have more productive meetings, and have people respect you more – skip the verbal hugs. “Sounds good Jim, but what the heck is a verbal hug?” Good question.
A verbal hug is used to soften the blow of a message you believe is going to be difficult to hear. By adding extraneous information that you may or may not believe, you offer a verbal hug, hoping it will make what you are really trying to say more palatable.
This can become problematic because the true message is no longer clear and can be disregarded or not even heard.
I love to eat oranges. And that’s why I never think twice about buying them by the bagful. Just a few weeks ago I picked up another bag of fresh oranges. Upon getting home, I quickly downed a couple and threw the remaining bag into the pantry.
The next morning I kissed my wife goodbye, drove to the airport and left on a four-day business trip. When I returned, I opened the pantry door and was hit with the overwhelming stench of mold. I wondered, “What the heck is moldy? Is it bread? What’s in here?” Picking up the bag of oranges, I noticed that most had turned a sickening shade of green. I quickly closed the bag up and threw them away.