Before implementing EOS® in my business, my number one pet peeve was repeating myself. It was frustrating to feel like people weren’t listening to me, and it also seemed incredibly inefficient to say the same thing more than once. And anyone who knows me, knows that I am all about efficiency!
Congratulations! You’ve documented your company’s core processes. It’s a big undertaking for teams to simplify and document their processes. The next step is to roll them out to everyone in the company and get them followed by all. But how do you do that?
“It’s consistency, not smiles that keep customers coming back.”
Well-documented processes, that are followed by all, ensure consistency for your customers and scalability of your business. However, it’s one thing to document a process but another thing entirely to have it followed by all. Embracing something new, such as a process, doesn’t come easily to people. If you’ve invested time, money and resources to implement a new reporting process to manage workflow and information, you probably know what I mean. Usually, just over half of the employees are using it a year later. Why?
One of my favorite Gino Wickman quotations describes the goal of strengthening the Process Component™ in an entrepreneurial company. According to Gino, you must “systemize the predictable so you can humanize the exceptional.”
Breaking that quotation down gets right to the heart of why strengthening the Process Component is so important, and why it’s different in an entrepreneurial company than it might be in a big corporation. If you’re implementing EOS® right now and you’ve been less than enthusiastic about strengthening the Process Component, I think it might also re-energize you.
Every entrepreneurial company, regardless of size, never has enough people, money and time to accomplish all the goals its leaders can envision for it. It's the nature of the beast.
Given that resources are always deficient in some way, it's imperative to remember that perfect is the enemy of done. EOS® employs the 20/80 rule throughout the system. Focus on accomplishing the 20% that will help you achieve 80% of the result.