The autopilot can be an aviator’s BEST friend. It’s precise, alleviates workload, and provides good peace of mind. All positive factors, but if the pilot isn’t careful, it could lead to big trouble!
When I first define The Process Component™ for entrepreneurial leadership teams, it is not uncommon to see some eyes roll at the thought of documenting the company’s Core Processes.
The word “document” is what gets people’s attention. They envision lengthy procedural manuals that, while well intended, require extensive work to develop and eventually sit on a shelf and gather dust. No one ever refers to them, and most employees don’t even know they exist.
When one of my clients is working to strengthen the Process Component in their business, the ultimate goal is getting a handful of Core Processes documented, simplified and “FBA” – which stands for “followed by all.” Often, when recording a Rock or Goal on the whiteboard that includes “FBA,” I turn around to find one or more leaders looking at me skeptically.
“What’s FBA?” they’ll say, or “How is that a SMART Rock?”
If you’re struggling to identify and complete the Core Processes for your business, you’re not alone. Most entrepreneurs view completing a process with the same enthusiasm they have for a trip to the dentist for a root canal. However, the benefit of a well-defined process is consistency. And, when you document each of your 6 to 10 Core Processes and get everyone in your organization to follow them to the letter, you’re able to scale your business.
Lesson #8: leadership lessons from the cockpit
Once upon a time in aviation, flight crews faced a culture of hierarchical command where it was considered disrespectful, if not insubordination, to question the captain’s authority. Doing so risked possible retribution.