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Is Your Business Guilty of Dysfunctional Parenting?

Written by Don Maranca on November 25, 2019

My son didn’t like what he heard from me, so he went to his mom and got the answer he wanted. We call this “the end-run,” -- it also happens in business. 

For example, have you ever experienced dissension in your organization where employees sided with one leader over the other? It’s like a reality show where alliances are created to overtake the other party.

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Good Problem Solving is Like Flying Through the Eye of a Hurricane

Written by Randy Taussig on November 21, 2019

I often remind my clients that an issue is just that… an issue. 

In other words, there is nothing they can’t solve. It’s simply that some issues are bigger and more emotionally charged than others.

People issues usually top the list as the toughest to take on. Many leaders delay addressing these problems because they fear they will be painful and result in unpleasant outcomes. Good problem solving is like reaching the eye of a hurricane.

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How To Stop Being a Problem-Plagued Company

Written by Ken DeWitt on October 31, 2019

Two workers in the Operations Department of a company were working one Friday evening to push out a late delivery. One saw a problem about to happen and said to the other, “Look at that!  We can’t ship this out. This order is not correct.”

“You’re right,” said the other, “But neither one of us can fix it. Nobody can fix it until Monday. The boss told us to get this shipment out tonight, and we’ll get yelled at if we don’t. Remember what he did the last time something like this happened?”

So out the order went, and in came an angry customer complaint two days later when the order was delivered. And then out went a chunk of the profits from the order because it cost the company three times as much to fix the error than it would have to get it right the first time.

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Conflict Creates Clarity

Written by Rene Boer on October 17, 2019

Some of the best meetings that I’ve been in lately are the ones where members of the leadership team challenge each other.

There’s debate and pushback and the discussions are heated. Each person is actively engaged, putting the greater good of the organization ahead of personal agendas. Sometimes the feedback they give each other stings a little. But, when the dust settles there’s clarity around the root cause. Conflict creates clarity.

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There's a Tool for That

Written by Mike Paton on August 5, 2019

Tool (noun): “An instrument…used in performing a task necessary in the practice of a vocation.”

For most people, that definition may evoke the image of a carpenter using a hammer, a quilter using a needle and thread, or an electrician using a pair of needle-nose pliers. All simple and practical tools are used by people with varying levels of skill and experience to build, or fix, or create something.

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