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The Secret to Small Business Success with Less Effort

Written by Mike Kotsis on January 2, 2017

Annual planning season is upon us. This is the time of year that many of my clients have their two-day offsite annual planning sessions. It’s their opportunity to reflect on last year’s successes and misses, as well as getting clear on where to focus their time, energy, and resources over the coming year.

In a recent annual planning session with a financial services company, the six-person leadership team had an a-ha moment. They are all very polite, friendly people who are hard workers, but they didn’t fully trust each other. They trusted each other to do their jobs and get stuff done, but they didn’t have a vulnerability-based trust. What does this mean?

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Resolving Issues Through Openness & Honesty

Written by Connie Chwan on April 11, 2016

I think we could all agree that being open and honest is important in our personal lives. Our friends and our family members value it, and it helps us build relationships and establish trust with the people we care about.

And much like our personal lives, being open and honest can have a strong impact on the people in our professional lives, such as our employees, our customers, and our community.

I have already discussed how being open and honest builds the foundation of your business. Openness and honesty are used to communicate your business’s Core Values, and provide a list of expectations your employees live by.

But in addition to building a foundation, being open and honest plays a fundamental role in helping us resolve issues.

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Monkey Insurance and Letting Go of the Vine

Written by Jim Coyle on January 4, 2016


Have you ever struggled with letting someone else do something that you can do faster, better, and with less effort? If you really think it through, you know that if you don’t pass the task on, you'll be doing it yourself forever.

If this task is in fact the best use of your time, then maybe the staff member isn’t needed. But if there's a better use of your time, then you have delegate it to someone else who will do it slower, not quite as good, and with more effort. You have to let go of the vine*.

How much of your week is spent doing these types of tasks?

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Tell the Truth

Written by Ed Callahan on October 1, 2015

This is a double “hat tip”. First to fellow EOS Implementer, Ken Ritterspach, who commented in his recent newsletter about comments made at our EOS Quarterly Collaborative Event (QCE) by another EOSImplementer. Second to that implementer, Dan Wallace,  who, in turn, was sharing a quote from a speech by Suzy Welch:

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Seven Keys to Effective Delegation

Written by Mike Paton on September 24, 2015

One thing most successful leaders do well is delegate. Being completely open and honest—this has never come naturally to me. As a busy manager and classic over-committer, I often chose to do something myself that could have been done just as well or better by another member of my team. As a result I spent too much time and energy on stuff I didn’t like to do and wasn’t very good at.

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