Two epidemics kill cultures: end runs and unresolved complaining. Both waste time and energy, and are ultimately toxic to the health and productivity of your company. Luckily, these epidemics can be cured by asking a simple, powerful question.
In the last quarterly session with a client, the team reported record financials in the last 90 days. They exceeded their revenue and profit targets, and they completed over 90 percent of their rocks. By all estimations, they had every reason to celebrate. But when it came time to grade the quarter, they gave it a C+ / B–. Surprised by the low grade, I asked them to explore this a bit. What they discovered has the potential to change their company for years.
It is always a challenge to keep individuals and organizations focused, but that’s what great leaders do. Distractions abound, but great leaders have an internal compass that keeps them from drifting off course. Two things set your bearings – your why and your what. For companies implementing the Entrepreneurial Operating System®, those two things combine to form your Core Focus™. Once you define your Core Focus, you’ll be less likely to be distracted by “shiny stuff.”
One of the core EOS® tools for helping a leader determine whether someone is in the right seat is GWC™, which stands for Get it, Want it, and Capacity. When evaluating whether someone GWC’s their job, you must ask three questions – Do they Get it? Do they Want it? Do they have the Capacity to do it? – and answer either "Yes" or "No" to each question. "Maybe" is not an option.
If any one of the three answers is "No,” then that person is in the wrong seat. It’s a very simple and powerful exercise, but when leaders begin to use this tool, they sometimes experience confusion between “Get it” and “Capacity.” Here’s the difference.
Here’s a great quote from Ray Kroc, the entrepreneur who took over the McDonald’s corporation in 1954 and built it into the most successful fast food operation in the world. Ray said, “I didn’t invent the hamburger. I just took it more seriously than anyone else.”
Right now, countless companies, including our clients, are thriving in these challenging times. They're building buildings, managing money, manufacturing goods, fixing computers, running restaurants, managing properties, distributing goods, and providing services. The list goes on.
These companies excel despite numerous competitors, tough economic conditions, and pricing pressures. Why? Because they take their businesses seriously and run them very well.