My client was mad. I could read the body language in the room, and it was not good. It was plain to see she’d been hurt deeply by some unspoken slight from one of her team members. The two of them were sitting there with their arms crossed, facing away from each other. The rest of the team was fidgeting or wriggling in their chairs and not looking at anyone.
It was obvious there was an elephant in the room that all seven of them knew about, but were refusing to acknowledge. Knowing that a healthy team is critical for our success, I called out the issue.